Hospital Policies

Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit.

   

CareCredit

CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.


Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, you may admit your pet into the hospital if you are unable to be present during an exam.  This means that you could bring your pet at a time that works best for you.  We would have you sign an admittance form stating the purpose of the visit and go over the pet's history with you.  We will also ask for the best phone number to reach you so you can receive a phone call once the doctor has examined you pet.

In an effort to keep appointments on time, we ask that you arrive 5 minutes early to your pet's appointment so we can go over your pet's history.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.


Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. If your dog is aggressive towards other dogs or people, please let us know when scheduling your appointment so we can help to assure the safety of your pet and others. 

All cats must be presented in an appropriate cat carrier or on a leash.


Spay/Neuter Certificates

Oxford Veterinary Hospital ONLY accept major spay and neuter certificates for animals less then 50 pounds OR if they are less then 1 years old.