Oxford Veterinary Hospital2227 Baltimore PikeOxford, PA 19363
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Are you located near Nottingham, PA. Oxford, PA. Lincoln University, PA. West Grove, PA. Kirkwood, PA. Avondale, PA. Cochranville, PA. Quarryville, PA. Christiana, PA. Atglen, PA. Rising Sun, MD. Port Deposit, MD. Elkton, MD. North East, MD. Conowingo, MD. or Newark, DE and looking for an exciting career in the veterinary industry that helps you grow both personally and professionally?
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|Administrative/Managerial Position||People filling this position must possess and exhibit maturity and a high level of integrity; have strong communication, organizational, and financial skills; and be eager and able to train and supervise the support staff. Practice managers or hospital administrators should know how to perform all of the following duties and teach delegable duties to staff members.|
|Client Service Representative||The Face of the Practice- Client Service Representatives (CSR) are the customer-relations experts in a veterinary practice. They are the clients first impression of the practice, on the phone or in person. CSRs must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. CSRs must have compassion for animals and their owners and understand the stress that patients and clients endure.
CSRs are responsible for greeting clients; differentiating routine cases from emergency cases; scheduling appointments; entering client, patient, and financial data into the computer; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records.
CSRs should expect to spend nearly all of their workdays at the front desk. The position requires the completion of a high-school degree or further education, competence in the English language, patience, and a pleasant manner. Ideally, newly hired receptionists will possess computer skills and have had cashier and related front-office work experience.
|Credentialed Veterinary Technician||Credentialed Veterinary Technicians (LVT, RVT, or CVT) are required to have completed an AVMA-accredited veterinary-technician program prior to passing the state?s requirements for certification or registration.
Veterinary technicians must have a broad knowledge of animal science, medicine, and husbandry, including a basic knowledge of pharmacology and sufficient mathematical skills to ensure the administration of accurate drug and fluid doses. They must be able to successfully restrain animals, complete clinical laboratory tests, use multiple radiology techniques, administer and monitor animals under anesthesia, assist in surgery, and perform dental procedures. Technicians must also deliver compassionate nursing care.
|Information & Records Manager||The Information & Records Manager (I&R Manager) is responsible for monitoring accuracy and completeness of medical records and charges, appropriateness and timing of reminders/follow-ups, and ensuring and promoting communication between client and practice team members at all times in accordance with the standards of the American Animal Hospital Association (AAHA). The I&R Manager monitors the medical record keeping in veterinary practice-management software and implements training programs. He or she also handles and/or oversees client communication to assure client expectations are met and exceeded.
The Information & Records Manager is responsible for promotion, marketing and advertisement of the hospital. It is also their responsibility to keep the website and social media current and fashionable with the times. The I & R Manager should always be looking for new ways to retain current clients through monitoring the reminder system and follow-up calls, but also help gain new clients by always looking for opportunities for community involvement.
The I&R Manager will be expected and required to attend management and marketing continuing education and training as selected by the practice owner.
The I&R Manager Position must have general veterinary medical knowledge and pursue continuing education to develop further knowledge to help OVH to meet AAHA standards of both patient care and client service.
|Kennel Attendant||A kennel attendant provides daily care, feeding and exercise of boarding pets and is responsible for maintaining cleanliness and sanitation. This is a late afternoon evening part-time position also entails nightly cleanup, vacuuming, and mopping of the clinical, office and public areas in the facility. The kennel attendant must be skilled and comfortable in handling both dogs and cats with low stress handling techniques. He or she also pays close attention to pets? status such as signs of stress and changes in eating or elimination habits, promptly notifying technicians and veterinarians when a pet needs medical attention. Proper record documentation and accurate completion of boarding forms and cage cards is critical. A kennel attendant must pay close attention to details, understand and follow proper feeding and sanitation procedures and monitor boarding pets.|
|Veterinary Assistant||Veterinary Assistants divide their time between assisting the receptionists, helping doctors with physical examinations, dispensing medications, and helping veterinary technicians position patients radiographs, prepare patients for surgery, provide nursing and comfort care, housekeeping responsiblities, and perform treatments or basic laboratory diagnostic tests.
Veterinary assistants must build positive, professional relationships with clients and staff members. Assistants should have completed or be in the process of completing their high school diplomas and must pursue significant on-the-job training.
|Veterinary Technician|| Veterinary Technicians (non credentialed) have gained their skills and knowledge with years of on the job training often starting as veterinary assistants. Veterinary technicians also must have a broad knowledge of animal science, medicine, and husbandry, and sufficient mathematical skills to ensure the administration of accurate drug and fluid doses. They must be able to successfully restrain animals, complete clinical laboratory tests, use multiple radiology techniques, monitor animals under anesthesia, and assist in surgery. Technicians must also deliver compassionate nursing care.|